Human Sigma: Managing the Employee-Customer Encounter

2007 Releases

Human Sigma: Managing the Employee-Customer Encounter

By John H. Fleming, Ph.D., and Jim Asplund

(Hardcover, October 2007)

Order Now

In the past, companies have not applied rigor and precision to measuring and managing the "softer," human side of business. That is about to change. Human Sigma reveals that there are right and wrong ways to assess and manage the health of a company's employee and customer relationships. This rigorous new approach -- HumanSigma -- offers a new perspective on organizational performance that hinges on five core principles all great companies must embrace.

Source: http://www.gallup.com/press/17473/Gallup-Press.aspx