Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.                Howard Schultz
Learning Function Survey and Audit 

Seven Functions with 56 Areas of Development Opportunities
  • General Management
  • Relationship Management
  • Operational Efficiency
  • Leadership Development
  • Service Delivery
  • Systems and Infrastructure
  • Self ranking of performance and Importance
  • Business Leader ranking of performance and importance
  • Discussion
  • Identify gaps and opportunities
Learning Function 1 General Management
  • Organization Design
  • Funding
  • Strategic Planning
  • Goal Alignment
  • Investment Priority
  • Competency Management
  • Measurement
  • L&D Staff Selection and Development
Learning Function 2 Relationship Management
  • Communicating Values
  • Needs Assessment
  • Internal Marketing
  • Cross Functional Partnering
  • Branding
  • Clients Partnering
Learning Function 3 Operational Efficiency
  • Content Design
  • Administrative Process Efficiency
  • Contents Portfolio Management
  • Channel Management
  • L&D Sourcing
  • Vendor Partnering and Management
Learning Function 4 Leadership Development
  • Talent Pipeline Segmentation
  • Onboarding
  • High Potential Identification
  • Leadership Development Programs
  • Succession Management
  • Leaders as Teachers
  • Transition Management
  • Executive Coaching
Learning Function 5 Service Delivery
  • Manager Led Development
  • Coaching and Mentoring
  • Experience Based Delivery
  • Individualized Development Plan
  • E-Learning
  • Peer to peer Learning
Learning Function 6  Systems and Infrastructure
  • Learning Technology Architecture
  • In the moment performance support systems
  • Knowledge Management Systems
  • Learning Portal
  • Performance Management and Development 
    Planning Systems
Learning Function 7 Organization Development
  • Facilitation of Discussion
  • Organization Development Diagnosis
  • Alignment to Business Strategies
  • Corporate Culture
  • Key Business Process Improvement
  • Inclusive and diversity

Laurence Yap has 20 years of industrial experience in organization development and human resource development. He has served in multiple multinational organizations in Asia Pacific Region such as PayPal, Western Digital, First Solar and Pfizer. You can read more about his work in his blog Journey of HRD,  Slideshare and Online Portfolio
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