7 Areas of Survey of the Effectiveness of Learning & Development
May 18, 2015
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising. Howard Schultz
Learning Function Survey and Audit
Seven Functions with 56 Areas of Development Opportunities
- General Management
- Relationship Management
- Operational Efficiency
- Leadership Development
- Service Delivery
- Systems and Infrastructure
Survey
- Self ranking of performance and Importance
- Business Leader ranking of performance and importance
- Discussion
- Identify gaps and opportunities
Learning Function 1 General Management
- Organization Design
- Funding
- Strategic Planning
- Goal Alignment
- Investment Priority
- Competency Management
- Measurement
- L&D Staff Selection and Development
Learning Function 2 Relationship Management
- Communicating Values
- Needs Assessment
- Internal Marketing
- Cross Functional Partnering
- Branding
- Clients Partnering
Learning Function 3 Operational Efficiency
- Content Design
- Administrative Process Efficiency
- Contents Portfolio Management
- Channel Management
- L&D Sourcing
- Vendor Partnering and Management
Learning Function 4 Leadership Development
- Talent Pipeline Segmentation
- Onboarding
- High Potential Identification
- Leadership Development Programs
- Succession Management
- Leaders as Teachers
- Transition Management
- Executive Coaching
Learning Function 5 Service Delivery
- Manager Led Development
- Coaching and Mentoring
- Experience Based Delivery
- Individualized Development Plan
- E-Learning
- Peer to peer Learning
Learning Function 6 Systems and Infrastructure
- Learning Technology Architecture
- In the moment performance support systems
- Knowledge Management Systems
- Learning Portal
- Performance Management and Development
Planning Systems
Learning Function 7 Organization Development
- Facilitation of Discussion
- Organization Development Diagnosis
- Alignment to Business Strategies
- Corporate Culture
- Key Business Process Improvement
- Inclusive and diversity
Laurence Yap has 20 years of industrial experience in organization development and human resource development. He has served in multiple multinational organizations in Asia Pacific Region such as PayPal, Western Digital, First Solar and Pfizer. You can read more about his work in his blog Journey of HRD, Slideshare and Online Portfolio. Email: hrod@laurenceyap..com
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Good Practices on Retention Strategies, CapSource, March 24-25 2015, Prince Hotel, Kuala Lumpur
Application of Action Learning , HREC, 15-16th July, 2013, Ramada Hotel, Shanghai
Career Development HREC, 23rd-25th Oct, 2013, Rosedale Hotel, Beijing
Onboarding Impacts on Retention, Key Media, 7th June, 2012 Singapore Hilton, Singapore
HR as Leading Dept Truevents, 9th-10th April 2012 Ritz Carlton Kuala Lumpur
Effectively Managing Conflict in the Workplace, Key Media, 7th Dec 2010, Singapore
Facilitating Corporate Strategy, Asia Business Forum, Nov 2010 Ritz Carlton Hotel, KL
Educating and Training Line Managers in Talent Management, IQPC – Talent Management South East Asia Summit, 29th-30th September 2010 Novotel Hotel, KL
The Future of Training in Manufacturing Sector in Penang, UUM MBA, 25th July 2009, Holiday Villa Hot el PJ
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