Thursday, October 2, 2008

Encouraging the Heart

Encouraging the Heart

Runtime: 20 Minutes

This program is filled with real-life examples of managers helping others believe in themselves. You'll visit a software company, a public utility, a nonprofit agency, and a manufacturer to see the positive results achieved by implementing the fifth principle of Kouzes &Posner's groundbreaking Leadership Challenge model...Encouraging the Heart.

Executives, managers, supervisors and team leaders will learn:
  • Why it is important to find time for employee recognition
  • How appreciation mobilizes people to excel
  • The benefits of celebrating both individual and group achievements

The seven principles of Encouraging the Heart learned are:
  • Set clear standards
  • Expect the best
  • Pay attention
  • Personalize recognition
  • Tell the story
  • Celebrate together
  • Set the example

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