Encouraging the Heart

Runtime: 20 Minutes

This program is filled with real-life examples of managers helping others believe in themselves. You'll visit a software company, a public utility, a nonprofit agency, and a manufacturer to see the positive results achieved by implementing the fifth principle of Kouzes &Posner's groundbreaking Leadership Challenge model...Encouraging the Heart.

Executives, managers, supervisors and team leaders will learn:

• Why it is important to find time for employee recognition
• How appreciation mobilizes people to excel
• The benefits of celebrating both individual and group achievements

The seven principles of Encouraging the Heart learned are:

• Set clear standards
• Expect the best
• Pay attention
• Personalize recognition
• Tell the story
• Celebrate together
• Set the example