Monday, March 10, 2008

Training Top 10 Hall of Fame

Training Top 10 Hall of Fame

February 06, 2008
Six companies—that have held top 10 spots in the Top 50, Top 100, and now Top 125 rankings for four consecutive years—will be inducted into the Top 10 Hall of Fame at this year's Training Top 125 Gala, being held February 4 during the Training 2008 Conference & Expo in Atlanta. Booz Allen Hamilton, Ernst & Young, IBM, KLA-Tencor, Pfizer, and The Ritz-Carlton Hotel Company will remain in the Top 10 Hall of Fame for no less than three years to a maximum of five years. They then may reapply for Top 125 awards consideration. This move creates an opportunity for other Top 125 companies to move into top 10 positions.


• Booz Allen Hamilton, founded in 1914, is one of the lead- ing global consulting firms with more than 19,000 employees serving clients on six continents. Integrating the full range of consulting capabilities, Booz Allen helps clients solve their toughest problems with services in strategy, operations, organization and change, and information technology. The Learning and Development team at Booz Allen Hamilton focuses on creating development opportunities that equip and empower individuals and teams to achieve the firm's strategic objectives and exceed the standards for high performance. It provides programs for expanding employee skills and competencies, enhancing individual and team performance, and creating a climate of continuous learning.

• Ernst & Young, a global leader in professional services, has a commitment to enhancing the public's trust in professional services firms and in the quality of financial reporting. Its 114,000 people in 140 countries pursue the highest levels of integrity, quality, and professionalism in providing a range of services centered on its core competencies of auditing, accounting, tax, and transactions. Ernst & Young has a culture of continuous learning that provides its people with formal learning, on-the-job experience, and ongoing counseling and coaching to help them grow and succeed at every stage of their career.The organization strives to hire the best people and takes seriously the responsibility of developing people's talent and providing fulfilling professional experiences.

• IBM is a globally integrated company that provides innovative business solutions to clients in 170 countries. The company combines deep industry expertise, powerful research capabilities, services, and products to ignite growth in small and large organizations. IBM's Learning organization is at the heart of the company's ability to enable its employees to meet sophisticated client requirements in a highly dynamic environment. Over the last decade, IBM consistently has created world-class, innovative, and effective learning solutions that have become a benchmarked gold standard for workforce expertise development and performance.

• KLA-Tencor Corporation is one of the world's leading suppliers of process control and yield management solutions for the semiconductor and related microelectronics industries. Since the founding of the company in 1976, KLA-Tencor continues to provide a comprehensive portfolio of products, software, analysis, services, and expertise designed to help IC manufacturers manage yield throughout the entire wafer fabrication process. The Learning team's focus covers various business drivers, including technical learning for all manufactured products; knowledge and information management and services; succession management; high-performing team engagements; performance and business assessments; process improvements; change management; and coaching and mentoring.

• Pfizer is one of the world's largest research-based biomedical and pharmaceutical companies. In 2006, Pfizer earned $48.4 billion in revenues and invested $7.6 billion in research and development. Pfizer's training organization creates and delivers developmental activities and experiences that build knowledge and skills critical to the performance of Pfizer colleagues. Pfizer training programs significantly contribute to building organizational capability across the company.

• The Ritz-Carlton Hotel Company of Chevy Chase, MD, operates 70 hotels in the Americas, Europe, Asia, the Middle East, and Africa. It is the only service company to have twice earned the Malcolm Baldrige National Quality Award, which recognizes outstanding customer service. The Leadership Center creates the annual "learning strategy" for all the hotels and is responsible for its execution by learning professionals in each hotel. In addition, The Leadership Center administers the corporate university, which provides a diverse set of offerings to the public, including "Legendary Service."

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Training Top 125's Top Five

Training Top 125's Top Five
February 06, 2008
Read the in-depth coverage on the top five winners from Training's 2008 Top 125 award:

1) True Vision: PricewaterhouseCoopers
Despite gritty competition and challenging economic conditions—or maybe because of them—PwC caps its steady climb by claiming the top spot on the Training Top 125 with a focus on client and employee loyalty.

2) Leadership Leaders: EMC
Planning for the next generation of leadership at EMC means developing talent that uses teamwork to manage a global workforce.

3) Winning Ways: Wyeth Pharmaceuticals
Pharmaceutical company Wyeth’s healthy corporate culture uses scorecards to track, measure, and analyze almost every job and training program in some way.

4) It's the Network: Verizon
Backed by a variety of new training initiatives, Verizon Wireless called upon its internal network to enhance customers’ experiences, become experts on new devices and services, and commit to leadership development in 2007.


5) Accounting for Success: KPMG
Continuous education, with an emphasis on building competence and confidence through shared knowledge, is key to KPMG.


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Newsletter of Training from Training Magazine


Training Magazine

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Mike Wroblewski Blog: Lean Meeting on the floor


Got Boondoggle?

Dedicated to the Improvement of Work through Implementation of Lean Manufacturing Principles, Six Sigma quality and the elimination of waste

http://gotboondoggle.blogspot.com/2007_09_01_archive.html



Friday, September 21, 2007

Toyota Industrial Equipment Manufacturing




I spend today, touring the Toyota Industrial Equipment Manufacturing (TIEM), facility located in Columbus, Indiana. Although this facility has been open since 1990 and within an hour drive of my home, I never had the opportunity to take an inside look at their operation before now. Thank you Toyota for opening your doors so we can learn.

Some of you may wonder if this company is part of the Toyota Motor Company or just a company using the Toyota name in a licensing agreement. Although they don’t build cars, they actually are part of the Toyota organization and follow the Toyota Way.

A few facts first:
99% of all the Toyota lift trucks sold in North America are manufactured in Columbus, Indiana.
Over 800 employees work to produce almost 30,000 trucks per year.
Over 60 different models are produced of electric lifts, 3,000 – 12,000 lbs and internal combustion lifts 3,000 – 17,000 lbs.
The facility covers 880,000 sq ft on about 101 acres of land.
The operations within this facility include metal fabrication, welding, powder coating, assembly and distribution.
Three main lines assembly lines currently run at various Takt times from 4.5 minutes to 33 minutes, adjusted monthly.




Now the lean lessons:
Each area holds a morning meeting (called “Asaichi Meeting”) for about 8 minutes to discuss the day’s schedule, safety issues, quality concerns, improvement ideas, company news and take attendance.

Right after this meeting, all the Team Leaders gather together to help each other face the challenges of achieving the daily production requirements. This meeting goes for about 6-8 minutes with attendance being the primary topic. Depending on who’s missing, the team leaders quickly agree on shifting associates to fill the gaps. A skill matrix chart helps them determine which associates have the required skills to fill the needs.

The Team leaders will reconvene every two hours during the entire shift to make sure everybody stays on the same page throughout the day.

The area will meet as a group at the end of the shift to review issues of the day. This meeting was called the “Yuichi Meeting” or pm meeting.

The meetings were conducted in front of the respective area’s measurement boards, called “Team Leader Control Boards” listing all the metrics like attendance, 5S, Kaizen newspapers, Defect lists, etc. The kaizen newspaper lists problems, the temporary countermeasure, the permanent countermeasure, who identified it, the planned date of completion and the actual date of completion. They also use the PDCA circle to visually show the four phases (investigation, find root cause, implement countermeasure, and standardize).

Each line has a master andon board that displays the daily production target, the actual number of units produced, lights for each workstation, the anticipated overtime for that day and a running time of any line stoppages. The workstation lights are yellow and red. When the yellow light flashes, it is a signal for needing help within a Takt Time. The red light signifies the line is stopped. In addition to the flashing lights, music is played. The line I observed played “It’s a small world” which I listened to several times today.

A cool idea was the formation of a kaizen group. This kaizen group consisted of 10 shop floor associates on a 6 month rotational assignment, all on a voluntary basis, to focus solely on helping implement kaizen ideas. They build carts, make labels, work on fixtures or work aids, etc. Really, they do whatever they can to get these ideas implemented.

Where do the kaizen ideas come from? They come from all the associates who are asked to come up with 3 ideas per associate per month (Think quick and easy kaizen). While Toyota encourages associates to implement their own improvement ideas, sometimes they need help. That’s where this kaizen group steps in.

There were more lessons that I will share in follow up posts but this will give you enough to think about for now.

This facility was not as organized or spotless as the Toyota Lexus plant I visited in Japan but none the less, a great plant to see the Toyota Way in action without having to go all the way to Japan.
posted by Mike Wroblewski at 11:58 PM

Sunday, March 9, 2008

Lean Consulting Company: Gemba Panta Rei




Introduction to Gemba Panta Rei Gemba Panta Rei is the corporate blog of Gemba Research, a kaizen consulting firm. In this blog we will share our thoughts on Lean manufacturing, kaizen, Lean healthcare, Lean governemnt, Lean transaction and better ways to make things better.

http://www.gembapantarei.com/

Lean Blog Links from Gembe.com




Source: http://www.gemba.com/

Operational Excellence: Quick Newsletter

Operational Excellence

QUICK Newsletter

http://www.gpworldwide.com/operationalexcellence/quick.asp

GP's Operational Excellence Practice publishes a monthly online newsletter, QUICK - QUality Information and Competitiveness Knowledge. QUICK summarizes important reading for anyone interested in building operational excellence in his or her organization. Drawing from recent publications, it helps keep readers up to date with the latest thinking and results from scholars and industry.

Bookmark this page for future access to QUICK, or e-mail us at quick@gpworldwide.com to receive notification via e-mail when new issues are published.

QUICK Online

  • February 2008 (HTML format)
    • “What is the Right Organization Design?”
    • “Models of Success”
    • “Mastering the Management System”
    • “Lean Means Business”
    • From GP: Maintaining Greatness
  • January 2008 (HTML format)
    • “Flowing Toward Excellence”
    • “The New HR Organization”
    • “The Management of Organizational Justice”
    • “When Supplier Partnerships Aren't”
    • From GP: Managing Toward Excellence
  • December 2007 (HTML format)
    • “Eight Steps to Sustain Change”
    • “Too Much of a Good Thing? Quality as an Impediment to Innovation”
    • “Measurement Conundrums”
    • From GP: Bases for Measured Change
  • November 2007 (HTML format)
    • “Simplicity-Minded Management”
    • “Strategic Deployment: How to Think Like Toyota”
    • “Taming the Dragon: A Look at the Current State of Manufacturing Operations in China”
    • “What Every Leader Needs to Know About Followers”
    • “The Japanese Management Metamorphosis: What Western Executives Need to Know About Current Japanese Management Practices”
    • From GP: Making It Stick
  • October 2007 (HTML format)
    • "Lean, Green, and Low Cost"
    • "8 Ways to Build Collaborative Teams"
    • "IW 2007 Best Plants Finalists Named"
    • "Six Sigma and Baldrige: A Quality Alliance"
    • "Just Say Jishuken"
    • "Better Than the Rest"
    • From GP: On Becoming a Winning Organization
  • September 2007 (HTML format)
    • "Inventory: Endangered Species or Tempting Target?"
    • "Are You the Weakest Link in Your Company’s Supply Chain?"
    • "Bain's Global 2007 Management Tools and Trends Survey"
    • "Managerial Practices and Employee Well-Being Tradeoffs"
    • "Six Sigma Deployment: 7 Stumbling Blocks to Overcome"
    • From GP: Stumble-Proofing Six Sigma
  • August 2007 (HTML format)
    • "KPIs from a Lean Perspective: Achieve Goals, Reduce Waste"
    • "Services Supply Management: The Next Frontier for Improved Organizational Performance"
    • "All-Round Improvements"
    • "A Foundation for Continuous Improvement"
    • "Misunderstanding of the Nature of Company Performance: The Halo Effect and Other Business Delusions"
    • From GP: Micro Thinking: Taking Large Lessons to the Floor
  • July 2007 (HTML format)
    • "Lessons from Toyota's Long Drive"
    • "Why Some Companies Excel at Conducting Business Globally"
    • "Emotional Interactions: The Frontier of the Customer-Focused Enterprise"
    • "New Competencies for HR"
    • "50 Best Small and Medium Companies to Work for in America"
    • From GP: Toyota, Quality, and Flexibility
  • June 2007 (HTML format)
    • "Sustaining Lean"
    • "How Do Your Measurements Stack Up to Lean?"
    • "Continuous Processes Can Be Lean"
    • "Building Human Resources Strategic Planning, Process and Measurement Capability: Using Six Sigma as a Foundation"
    • BOOK: Inside the Mind of Toyota: Management Principles for Enduring Growth
    • From GP: Process Industry Lean Lessons
  • May 2007 (HTML format)
    • "Maintenance Miscues"
    • "The 7 Deadly Sins of Performance Measurement (and How to Avoid Them)"
    • "2007 Shingo Prize Winners"
    • BOOK: Creating a Lean Culture: Tools to Sustain Lean Conversions
    • From GP: Leading Lean
  • April 2007 (HTML format)
    • "Using a Lean Six Sigma Approach to Drive Innovation"
    • "Leading Virtual Teams"
    • "Managing Employee Stress: A Key to the Effectiveness of Strategic Supply Chain Management"
    • "Performance Management Lacks Consistency"
    • "Why Does Affect Matter in Organizations?"
    • From GP: Lean Six Sigma Implementations by GPOE
  • March 2007 (HTML format)
    • "America's Most Admired Companies"
    • "The Process Audit"
    • "Internal Customer Service: Has It Improved?"
    • "Promise-Based Management"
    • "2007 Training Top 125"
    • From GP: Personal Commitments to Process Improvement
  • February 2007 (HTML format)
    • "Toyota's Real Secret"
    • "Maximizing Your Return on People"
    • "What It Means to Work Here"
    • "Applying Six Sigma to Sales and Marketing"
    • "Getting the Best Out of People in the Workplace"
    • From GP: People and Systems
  • January 2007 (HTML format)
    • "Lean Manufacturing and the Environment"
    • "Understanding Customer Experience"
    • "Discovering Your Authentic Leadership"
    • "Motivating Lean Behavior: The Role of Accounting"
    • "Manage a Living System, Not a Ledger"
    • From GP: Lean Beans: Micro Measures That Work
  • December 2006 (HTML format)
    • GP's Operational Excellence Practice
    • "Error-Proofing Enhances Quality"
    • "Workplace Recovery after Mergers, Acquisitions, and Downsizing: Facilitating Individual Adaptation to Major Organizational Transitions"
    • "When Lean Companies Stay Fat"
    • "How Leaders Create and Use Networks"
    • "Taking a Stake in Safety"
    • "JIT Tops Management Practices"
    • From GP: People Proofing and Error Proofing
  • November 2006 (HTML format)
    • GP's Operational Excellence Practice
    • "Why Standard Work is Not Standard: Training Within Industry Provides an Answer"
    • "Designing Organizations That Are Built to Change"
    • "Benchmarking for Functional HR Metrics"
    • "Is Six Sigma Beneficial for Midsize Companies?"
    • "Enhancing the Benefits and Overcoming the Pitfalls of Goal Setting"
    • From GP: SDCA OK with TWI's JI
  • October 2006 (HTML format)
    • GP's Operational Excellence Practice
    • "High Achievers"
    • "What's Working"
    • "Labor Flexibility: Too Much of a Good Thing?"
    • "Human Capital in the Supply Chains of Global Firms"
    • "Employee Engagement Boosts Bottom Line"
    • "Characteristics of Successful Improvement Initiatives"
    • From GP: Human Behavior in Pursuit of Improvement
  • September 2006 (HTML format)
    • "Supply Chains: Tightening the Links"
    • "Stress Management"
    • "The Use of 'Lean' in Local Government"
    • "Strategic Thinking: The Ten Big Ideas"
    • "The New Practice of Global Product Development"
    • From GP Deltapoint: Measuring Lean Success
  • August 2006 (HTML format)
    • "A Classification Scheme for the Process Industry to Guide the Implementation of Lean"
    • "Service With a Smile"
    • "Answering the Call"
    • "Fix the Process, Not the People"
    • "The New Science of Sales Force Productivity"
    • From GP Deltapoint: Lean Maintenance
  • July 2006 (HTML format)
    • "Proactive People Management: One Key to Lean Success"
    • "CEO's Guide to Six Sigma Success"
    • "Lean, Mean, Six Sigma Machines"
    • "Managerial Accounting and Continuous Improvement Initiatives: A Retrospective and Framework"
    • "Where's the Magic?"
    • From GP Deltapoint: Fresh Evolutions in Continuous Process Improvement
  • June 2006 (HTML format)
    • "How Human Resource Departments Can Help Lean Transformation"
    • "How Right Should the Customer Be?"
    • "Steelcase: Learning How to Implement Customer-Focused Enterprise-Wide Lean"
    • "Building a Vigorous Working Culture"
    • "5S at Deceuninck North America's Monroe Site: Sustaining and Improving the Gains"
    • From GP Deltapoint: Implementing Change with First Level Leaders
  • May 2006 (HTML format)
    • "Value Stream Mapping"
    • "Mistakes"
    • "The Use of Humor in the Workplace"
    • "Your Loyalty Program is Betraying You"
    • Book Review: "Improving the Extended Value Stream: Lean for the Entire Supply Chain"
    • From GP Deltapoint: More on Value Stream Mapping
  • April 2006 (HTML format)
    • "Making Six Sigma Last"
    • "How to Prevent Your Customers from Failing"
    • "Sustainability and 'Lean Operations'"
    • "Your Loyalty Program is Betraying You"
    • Book Review: "The Toyota Product Development System: Integrating People, Process, and Technology"
    • From GP Deltapoint: Lies, Damnable Lies and Statistics
  • March 2006 (HTML format)
    • "America's Most Admired Companies"
    • "Using Strategic Performance Measurements to Accelerate Lean Performance"
    • "Manage Complaints to Enhance Loyalty"
    • "Rapid Knowledge Transfer: The Key to Success"
    • "Training Top 100"
    • From GP Deltapoint: Further Thinking on Strategic Performance Measures
  • February 2006 (HTML format)
    • "How Constraints Management Enhances Lean and Six Sigma"
    • "Analyzing Value Streams"
    • "Toyota's Other System—This One for Product Development"
    • "Connect and Develop: Inside Procter & Gamble's New Model for Innovation"
    • "How to Implement a New Strategy without Disrupting Your Organization"
    • From GP Deltapoint: Eliminating Constraints, Enhancing Flow, Improving Quality (ToC, Lean, Six Sigma)
  • January 2006 (HTML format)
    • "Six Sigma and the Mobile Workforce"
    • "Lean Extended"
    • "Using Commitments to Manage Across Units"
    • "Work Lean to Control Costs"
    • "Achieving Excellence in Global Sourcing"
    • From GP Deltapoint: A More Coherent Approach to Lean and Six Sigma
  • December 2005 (HTML format)
    • "How to Delight Your Customers"
    • "Leadership and the Lean Transformation"
    • "Aligning Organizational Processes With Mission: The Case of Service Excellence"
    • "Getting Serious About Performance Management"
    • "Up to Code: Does Your Company's Conduct Meet World-Class Standards?"
    • From GP Deltapoint: The Key Predictor of Successful Transformations
  • November 2005 (HTML format)
    • "The U.S. Manufacturing Landscape: A Summary of Results from the 2005 IW/MPI Census of Manufacturers"
    • "Six Sigma: Maximize the Benefits"
    • "29 Organizations That Leverage Learning to Achieve Amazing Results"
    • Book Review—The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes
    • From GP Deltapoint: Value Stream Mapping: Maximize the Benefits
  • October 2005 (HTML format)
    • "The Hard Side of Change Management"
    • "Successful by Design"
    • "Four Strategies for the Age of Smart Services"
    • Book Review—Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
    • From GP Deltapoint: Further Thoughts on Change
  • September 2005 (HTML format)
    • "Let It Rip"
    • "Valuable Building Blocks"
    • "6 Ways to Benefit from Customer Complaints"
    • "Does Six Sigma Work in Service Organizations?"
    • "Sailing the Seven C's"
    • "Lean at NUMMI"
    • From GP Deltapoint: Meeting our Goals
  • August 2005 (HTML format)
    • "The Bain 2005 Management Tool Survey"
    • "Scorecarding in North America: Moving Toward a Best-Practices Framework, Part 1"
    • "Principles for User Design of Customized Products"
    • "Industry Group Says Lean Practitioner Program Will Be Most Rigorous Effort of Its Kind"
    • "Cream of the Crops" (Industry Week's 50 Best US Manufacturers)
  • July 2005 (HTML format)
    • "The Art of Making Change Initiatives Stick"
    • "Manage Your Human Sigma"
    • "In Good Company"
    • "Making R&D Lean"
    • "Why Major Lean Transformations Have Not Been Sustained"
    • From GP Deltapoint: People and Change
  • June 2005 (HTML format)
    • "Six Sigma Safety"
    • "The Coming Commoditization of Processes"
    • "Clean House With Lean 5S"
    • "Shrinking Core, Expanding Periphery: The Relational Architecture of High-Performing Organizations"
    • "Shingo Prize Honors Lean Manufacturers"
    • From GP Deltapoint: 1, 2, 3, 4, 5S, 6 Sigma: The Allure of Steps
  • May 2005 (HTML format)
    • "Resizing the Organization: Maximizing the Gain While Minimizing the Pain of Layoffs, Divestitures, and Closings"
    • "New Developments in Performance Management"
    • "Implementing Successful Kanbans"
    • "Managers—The Missing Link in the Reward Change Process"
    • "Your Company's Secret Change Agents"
    • From GP Deltapoint: Change Agents
  • April 2005 (HTML format)
    • "Guarding the Line"
    • "The Quest for Customer Focus"
    • "The 10 Procurement Pitfalls"
    • "Beyond Best Practice"
    • From GP Deltapoint: Benchmarking, Best Practices, and Root Causes
  • March 2005 (HTML format)
    • "America's Most Admired Companies"
    • "Lean Consumption"
    • "The Optimas Awards 2005"
    • "Metrics for Innovation: Guidelines for Developing a Customized Suite of Innovation Metrics"
    • "Six Sigma's Seven Deadly Sins"
    • From GP Deltapoint: Further Lean Lessons
  • February 2005 (HTML format)
    • "Strategic Sourcing from Periphery to the Core"
    • "Getting New Hires Up to Speed Quickly"
    • "Integrated Pay for Performance: The High-Tech Marriage of Compensation and Performance Management"
    • "Leadership Group Coaching in Action: The Zen of Creating High Performance Teams"
    • "Learning Versus Performance Goals: When Should Each Be Used?"
    • From GP Deltapoint: A System to Bridge From Ability to Performance
  • January 2005 (HTML format)
    • "The 100 Best Companies to Work For"
    • "Building Deep Supplier Relationships"
    • "Building a Successful Balanced Scorecard Program"
    • "How Delphi Went Lean"
    • "The Role of Psychological Well-Being in Job Performance: A Fresh look at an Age-Old Quest"
    • From GP Deltapoint: Tools to Assist in Building Deep Supplier Relationships
  • December 2004 (HTML format)
    • "Managing a Downsizing Process"
    • "Linking Goals to Monetary Incentives"
    • "Managing Responsibility: What Can Be Learned from the Quality Movement?"
    • Running Today's Factory: A Proven Strategy for Lean Manufacturing
  • November 2004 (HTML format)
    • "Six Sigma for the Little Guy"
    • "Achieving Full-Cycle Cost Management"
    • "CRM Done Right"
    • "Creating a Volume-Flexible Firm"
    • "Nature Times Nurture: How Organizations Can Optimize Their People's Contributions"
    • From GP Deltapoint: Six Sigma as Part of a Toolkit
  • October 2004 (HTML format)
    • "The Big Leagues"
    • "The Value of Vision"
    • "Toward Culture Intelligence: Turning Cultural Advantage into a Workplace Advantage"
    • "The 5 P's of Change: Leading Change by Effectively Utilizing Leverage Points Within an Organization"
    • "The Top 24"
    • From GP Deltapoint: Leading Change: Navigation Principles for the Transformation Journey
  • September 2004 (HTML format)
    • "Lean Six Sigma Leads Xerox"
    • "Diversity as Strategy"
    • "Six Principles for Designing the Accountable Organization"
    • "All in Favor Say 'Benchmark!'"
    • "The Toyota Way: 14 Management Principles From the World's Greatest Manufacturer"
    • From GP Deltapoint: Practical Application of the Toyota Way
  • August 2004 (HTML format)
    • "Improving Competitiveness Through Non-Value-Added Activity Analysis"
    • "How to Lead a Self-Managing Team"
    • "'Lean' and the Toyota Production System"
    • "The Building Blocks of Service Excellence"
    • "Ten Steps to Lean Production; Steps 9 and 10: Pokayoke, Autonomation and Computer Integrated Manufacturing"
    • From GP Deltapoint: Four Stages of Manufacturing Improvement
  • July 2004 (HTML format)
    • "Managing the Life Cycle of Virtual Teams"
    • "Lean at Wiremold: Beyond Manufacturing, Putting People Front and Center"
    • "Co-Creating Unique Value With Customers"
    • "Select Company"
    • "Promise and Peril in Implementing Pay-For-Performance"
    • From GP Deltapoint: What makes a "Best Plant?"
  • June 2004 (HTML format)
    • "Capitalizing on Capabilities"
    • "Achieving Deep Customer Focus"
    • "Effective White-Collar Teams: The New Quality Imperative"
    • "Developing a Performance-Based Culture"
    • "Shingo Prizes Presented to Lean Manufacturers"
    • "P&G: Teaching an Old Dog New Tricks"
    • "Lean Manufacturing: Unexpected Benefits for Accident Prevention"
    • From GP Deltapoint: Quantifying and Improving Human Performance
  • May 2004 (HTML format)
    • "Learning to Lead at Toyota"
    • "Can Absence Make a Team Grow Stronger?"
    • "Leveraging TPM to the Corporate Bottom Line"
    • "The Adoption of High-Involvement Practices and Processes in Emergent and Developing Firms: A Descriptive and Prescriptive Approach."
    • "The 10 Steps in Lean Production. Step Five: Refining the Lean Production System"
    • "The 10 Steps in Lean Production. Steps Six and Seven: Inventory and Production Control Via Kanban"
    • From GP Deltapoint: Further Concepts From Spear on the Toyota Production System
  • April 2004 (HTML format)
    • "The Ambidextrous Organization"
    • "Lean Manufacturing: The 3rd Generation"
    • "The Optimas Awards 2004"
    • "Becoming an Effective Teaming Organization"
    • "Deep Change: How Operational Innovation Can Transform Your Company"
    • "Six Sigma In Sight"
    • From GP Deltapoint: Application Across the Organization
  • March 2004 (HTML format)
    • "America's Most Admired Companies"
    • "Ties That Bind"
    • "Six Sigma... at a Bank?"
    • "The 2004 Training Top 100"
    • "Getting Engaged"
    • From GP Deltapoint: Hoshin Kanri and Its Cousins
  • February 2004 (HTML format)
    • "Avoiding Repetitive Change Syndrome"
    • "Measuring the Strategic Readiness of Intangible Assets"
    • "The 10 Steps to Lean Production; Step Four: Reliability Through Integrating Preventive Maintenance"
    • "The 100 Best Companies to Work For"
    • "Managing Organizational Forgetting"
    • From GP Deltapoint: Finding the Six Losses
  • January 2004 (HTML format)
    • "Beyond Success: Achieving Synergy in Teamwork"
    • "The One Number You Need to Grow"
    • "Lean Manufacturing: Designing the Cell"
    • "The Limits of Structural Change"
    • "The Metrics Maze"
    • From GP Deltapoint: Metrics That Drive World Class Performance
  • December 2003 - not published
    • November 2003 (HTML format)
      • "The 10 Steps to Lean Production"
      • "Work Cells with Staying Power: Lessons for Process-Complete Operations"
      • "Reward Practices and Performance Management System Effectiveness"
      • "Remanufacturing: The Next Great Opportunity for Boosting US Productivity"
      • "Targeting Perfection"
      • From GP Deltapoint: SMEx: Rapid Changeover in the Office
    • October 2003 (HTML format)
      • "Living the Good Life"
      • "The Lean Service Machine"
      • "The Eight Rings of Organizational Influence: How to Structure Your Organization for Successful Change"
      • "Dysfunctional Performance Through Dysfunctional Measures"
      • "Downsizing Outcomes: Better a Victim Than a Survivor?"
      • From GP Deltapoint: Top Notch Organization as a Foundation for World Class
    • September 2003 (HTML format)
      • "The Quest for Resilience"
      • "Leading by Leveraging Culture"
      • "The Seven Deadly Sins of Quality Management"
      • "Refocusing Performance Management for High Performance"
      • From GP Deltapoint: Standards and the Standardization Loop
    • August 2003 (HTML format)
      • "At Raytheon Six Sigma Works, Too, to Improve HR Management Processes"
      • "Why Companies Flunk Supply-Chain 101: Only 33 Percent Correctly Measure Supply-Chain Performance; Few Use the Right Incentives"
      • "Managing Human Capabilities"
      • "When Worlds Collide: Culture Clash"
      • "Gain a Competitive Edge by Preventing Recalls"
      • From GP Deltapoint: Theory Into Practice: Our Work to Avoid Ineffectual Implementations
    • July 2003 (HTML format)
      • "Do Teams and Six Sigma Go Together?"
      • "Road to Excellence"
      • "An Examination of the Relationships Between JIT and Financial Performance"
      • "The Relationship Between Total Quality Management Practices and Their Effects on Firm Performance"
      • "Developing Versatile Leadership"
      • "Nature vs. Nurture"
      • From GP Deltapoint: Maintaining Your Lead Through Audits
    • June 2003 (HTML format)
      • "Building a Customer Satisfaction System: Effective Listening When the Customer Speaks"
      • "Beyond the Balanced Scorecard: Refining the Search for Organizational Success Measures"
      • "Implementing Lean Principles with the Six Sigma Advantage: How a Battery Company Realized Significant Improvements"
      • "Implementing Lean Principles with the Six Sigma Advantage: How a Battery Company Realized Significant Improvements"
      • "The Empathetic Organization"
    • May 2003 - not published
    • April 2003 (HTML format)
      • "Ensuring Optimal Success With Six Sigma Implementations"
      • "Work Redesign and Performance Management in Times of Downsizing"
      • "Create a Lean, Mean Machine"
      • "Ten Principles of Collaborative Organizations"
      • "The Supply Chain Management Effect"
      • From GP Deltapoint: Six Sigma By Any Other Name
    • March 2003 (HTML format)
      • "America's Most Admired Companies"
      • "How to Set Up a Predictive Maintenance Program"
      • "The 2003 Training Top 100"
      • "Dramatically Reducing Cycle Times Through Flash Development"
      • "Designing Learning Organizations"
      • "Workforce Optimas Awards 2003"
    • February 2003 (HTML format)
      • "Lean Manufacturing: Context, Practice Bundles, and Performance"
      • "The Principles of High Performance—And How to Apply Them"
      • "Study Finds That Knowledge of Pay Process Can Beat Out Amount of Pay in Employee Retention, Organizational Effectiveness"
      • "Who's Bringing You Hot Ideas and How Are You Responding?"
      • "Six Steps to Integrating Complaint Data into QA Decisions"
      • From GP Deltapoint: Operational Excellence Requires a Holistic System
    • January 2003 (HTML format)
      • "Understand Customer Behavior and Complaints"
      • "The Need for Speed"
      • "How to Motivate Your Problem People"
      • "Tactical Implementation: The Devil Is in the Details"
      • Book Review—Strategic Six Sigma: Best Practices From the Executive Suite
    • December 2002 (HTML format)
      • "Demand Chain Management in Manufacturing and Services: Web-Based Integration, Drivers and Performance"
      • "Excessive Change: Coping Mechanisms and Consequences"
      • "Leader Rebound: How Successful Managers Bounce Back from the Tests of Adversity"
      • "Capabilities for Managing a Portfolio of Supplier Relationships"
      • "Models for Organizational Self-Assessment"
      • From GP Deltapoint: When A Thousand Words Gives You The Picture
    • November 2002 (HTML format)
      • "10 Process Improvement Lessons for Leaders"
      • "Five Challenges to Virtual Team Success: Lessons from Sabre, Inc."
      • "Cellular Manufacturing for Small Businesses: Key Cultural Factors That Impact the Conversion Process"
      • "Strategies for Responsible Restructuring"
      • Book Review—Value Stream Management: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements
      • From GP Deltapoint: New Product Development
    • October 2002 (HTML format)
      • "Straight to the Top"
      • "Open-Market Innovation"
      • "The Best & Worst Boards"
      • "Seven Keys to Improving Customer Satisfaction Programs"
      • "Rebuilding Employee Trust"
      • Book Review—Lean Six Sigma: Combining Six Sigma Quality with Lean Speed
      • From GP Deltapoint: Total Six Sigma Implementation and Culture Change
    • September 2002 (HTML format)
      • "Corporate U's: High Value or Hot Air?"
      • "The High Cost of Lost Trust"
      • "When Two (or More) Heads are Better than One: The Promise and Pitfalls of Shared Leadership"
      • "Knowledge Management: Philosophy, Processes, and Pitfalls"
      • From GP Deltapoint: Benchmarking

    QUICK Archives

    You can download older issues of QUICK as zipped Adobe Portable Document Format (PDF) files by clicking on the links below.

    • August 2002 (52KB zipped PDF)
      • "Global Leadership from A to Z: Creating High Commitment Organizations"
      • "Should Your Firm Adopt a Mass Customization Strategy?"
      • "Making Incentives Pay"
      • "Corporate Boards: Keys to Effectiveness"
      • From GP Deltapoint: Gaining Customer Insight
    • July 2002 (55KB zipped PDF)
      • "Factories of the Future Part Three: Plant-Floor Strategy"
      • "The Customer Service Revolution"
      • "How Top Management Steers Fast Cycle Teams to Success"
      • "DuPont: Safety Starts at the Top"
      • "The Mismanagement of Customer Loyalty"
      • "Make Your Values Mean Something"
      • From GP Deltapoint: Highlight on Lean Measures: Overall Equipment Effectiveness (OEE)
    • June 2002 (56KB zipped PDF)
      • "Steelcase Learns How Teamwork Evolves Effectively Under Lean Production"
      • "Speed Merchants"
      • "Managing the Total Customer Experience"
      • "Factories of the Future Part Two: Integrated Product Development"
      • "The People Who Make Organizations Go - or Stop"
      • From GP Deltapoint: 5S: Foundation for Operational Excellence
    • May 2002 (58KB zipped PDF)
      • "Emotion in the Workplace: The New Challenge for Managers"
      • "Read a Plant - Fast"
      • "Don't Measure Customer Satisfaction"
      • "Factories of the Future: Strategic Design"
      • "Why Companies Fail"
      • From GP Deltapoint: Rapid Improvement as a Component of Operational Excellence
    • April 2002 (57KB zipped PDF)
      • "Customers As Innovators: A New Way to Create Value"
      • "Getting Down to Brass Tacks"
      • "Shifting to Lean Service: Stealing a Page from Manufacturers' Playbooks"
      • "The 2002 Training Top 100"
      • "It Might Not Be Your Product"
      • From GP Deltapoint: Achieving Competitive Excellence Requires a System
    • March 2002 (68KB zipped PDF)
      • "Do You Have a Well-Designed Organization?"
      • "America's Most Admired Companies"
      • "Rip the Band-Aid Off Quickly"
      • "Workforce Optimas Awards 2002"
      • Book Review—Reorganizing the Factory: Competing Through Cellular Manufacturing
      • From GP Deltapoint: Achieving Improved Safety through Practicing Five S
    • February 2002 (56KB zipped PDF)
      • "The 100 Best Companies to Work For"
      • "Avoid the Four Perils of CRM"
      • "New Business Development at DuPont"
      • "Are You Sure You Have a Strategy?"
      • "Retention in Tough Times"
    • January 2002 (55KB zipped PDF)
      • "Strategies for Managing Internal Competition"
      • "Process Management and the Future of Six Sigma"
      • "Delivering Excellent Service: Lessons From the Best Firms"
      • "Getting It Right the Second Time"
      • "Design for Six Sigma: 15 Lessons Learned"
    • December 2001 (59KB zipped PDF)
      • "Mastering Six Sigma"
      • "Reward and Organizational Systems Alignment: An Expert System"
      • "Untangling the Myths of 360: Straight Talk for Successful Outcomes"
      • "How HR Drives Profits"
      • "Total Six Sigma in Action"
      • Book Review—Manufacturing Operations and Supply Chain Management: The LEAN Approach
    • November 2001 (54KB zipped PDF)
      • "How to Lose Your Star Performer Without Losing Customers Too"
      • "Start with the Customer"
      • "Reality Check"
      • Book Review—Lean Manufacturing for the Small Shop
    • October 2001 (54KB zipped PDF)
      • "Must Accidents Happen? Lessons From High-Reliability Organizations"
      • "Shattering Expectations"
      • "A Learning Based Approach to Organizational Change: Some Results and Guidelines"
      • "The Customer Pyramid: Creating and Serving Profitable Customers"
    • September 2001 (54KB zipped PDF)
      • "The Superefficent Company"
      • "What You Don't Know About Making Decisions"
      • "Journey to the Baldrige"
      • "Maintenance's New Player: The CIO"
      • Book Review—Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change
    • August 2001 (59KB zipped PDF)
      • "Benchmarking - Learning from the Best and Changing Culture"
      • "Can Pay for Performance Really Work?"
      • "It's Not Just About the Numbers"
      • "Managing Supplier Improvement in Process Improvement in Manufacturing"
      • "Follow the Leaders"
      • Book Review—Leading the Lean Initiative: Straight Talk on Cultivating Support and Buy-in
    • July 2001 (54KB zipped PDF)
      • "Share Best Practices Globally"
      • "Lead for Loyalty"
      • "Enabling Customization Using Standardized Operations"
      • "Lessons Learned"
      • "How to Develop an Organization Capable of Sustained High Performance"
    • June 2001 (96KB zipped PDF)
      • "Management Tools and Techniques: A Survey"
      • "Learning From Mistakes"
      • "Data to Knowledge: Building an Analytic Capacity"
      • "Managing Organizational Competencies for Competitive Advantage: The Middle-Management Edge"
      • Book Review—Practical TPM: Successful Equipment Management at Agilent Technologies
    • May 2001 Bonus Issue (98KB zipped PDF)
      • "Applying Lean Manufacturing Principles to Marketing"
      • "Capturing Financial Benefits From Six Sigma"
      • "The Limits of Mass Customization"
      • "IBM's Successful Customer Satisfaction Strategy"
      • "Innovation As a Core Competency"
    • May 2001 (94KB zipped PDF)
      • "Machete Time: In a Cost-Cutting War with Nissan, Toyota Leans on Suppliers"
      • "Seamless Integration of Lean and Six Sigma"
      • "The Seven Principles of Cost Management"
      • "The Old Pillars of New Retailing"
      • Book Review—Winning Score: How to Design and Implement Organizational Scorecards
    • April 2001 (97KB zipped PDF)
      • "How Do They Know Their Customers So Well?"
      • "Effective Process Improvement Developing Poka-Yoke Processes"
      • "Optimas 2001"
      • "Japanese Supply Chain Relationships in Recession"
      • "Training Top 50"
    • March 2001 Bonus Issue (96KB zipped PDF)
      • "Japanese Automakers, U.S. Suppliers, and Supply Chain Superiority"
      • "Control Your Inventory in a World of Lean Retailing"
      • "A Ford Redesign"
      • "Best By Any Measure"
      • Book review—Value Stream Management: Strategy and Excellence in the Supply Chain
    • March 2001 (94KB zipped PDF)
      • "Envisioning a Culture of Contribution"
      • "America's Most Admired Companies"
      • "Measure for Six Sigma Success"
      • "High-Performing, Loyal Employees"
    • February 2001 Bonus Issue (96KB zipped PDF)
      • "Toyota's New Challenge"
      • "Changing Dynamics: How Workforce Culture Can Boost Corporate Performance"
      • "Amid the Turmoil, A Rare Success at DaimlerChrysler"
      • "Getting the Most From Your B2B-Enabled Supply Chain"
      • "Right Process, Right Product"
    • January 2001 (113KB zipped PDF)
      • "The World's Most Admired Companies"
      • "Lean Manufacturing Conversion"
      • "Six Levers for Managing Organizational Culture"
      • "Individualizing the Organization"
      • "The Six Sigma Way"

Wednesday, March 5, 2008

Sha Na Na NIght Feb 22 2008

Our Annual Gathering at Hill City

Taiwanese Beauty


Professional Dancers



MC form Down Under Mary Jane


Bollywood Dancers


Back to 70s

Matrix Revolution: Good example of Action Learning Program

Matrix Revolution: Fight Training & choreography

Cast members Keanu Reeves and Hugo Weaving speak about the training that they went through in order to be able to stage the fights in the film.

This is the Action Learning Program that you apply what you have learn immediately to the job.


The Matrix Revolutions - Fight Training & choreography

What Is Web 2.0? Short Version documentary

As HRD Profession, you've got to involve in Web 2.0 to make yourself relevant in the development of HRD. You give you the power to publish, to interact and to connect through many channels of the web.

Web 2.0 is not a fad. It can only be getting better.

Visit my Web 2.o presence in our becoming real "virtual world". One of the good friend called me and told that I am almost everywhere in the net. Well, I cann't be like a star in real world, I certainly can be one in the net.



What about you? Like start a blog!









Learning and Development



Scope of Organization Development and Learning and Development















OD

•Strategy development & alignment
• Systems integration
• Work/process design & alignment
• Organization design
• Change management/leadership— tools, diagnostics, leadership coaching
• Environment and culture design, development, and management
• Continuous improvement

Learning and Development

• Employee development
• Management development
• Executive development
• Succession planning
• Career management tools & resources
• Learning methodologies
• Learning networks
• Competency models
• Competency assessment, including 360
• Competency development
• New employee orientation


Sunday, March 2, 2008

Annual Dinner: Sha La La Night



Preparation of Sha Na Na Night. 22nd Feb 2008
Section Heads - Ramond Chin Salbiah, Malar Jane, Karimuddin, Laurence, Jacklyn Cheah, Peter Chew

Blog by Ray Sim: http://blog.simslearningconnections.com/

About the Blog

This blog is my personal learning journal, which started life in January 2007 with a focus on individual and organizational learning on behalf of improved workplace performance. Over time, the blog has taken on a broader range of topics that represent my interests and learning goals of the moment. In this particular moment, these are:

  1. Supporting securing full-time employment at the intersection of people, technology, and content
  2. Understanding and contributing to the “Enterprise 2.0″ conversation
  3. Increasing my understanding of networks (especially learning networks) and social media
  4. Taking a fresh look at “knowledge management” — attempting to answer “where is the discipline going?”, “Is the KM label still a useful umbrella term?”, “What is the relationship to ‘learning & development’?”, and similar questions
  5. Taking a fresh look at communities of practice
  6. Contributing to the further evolution of personal learning environment and personal knowledge management concepts

My companion blog, All The Rest…, serves as both a back-channel for the main blog (providing reflections on the blogging experience, occasional statistics, and comments on software experiments or updates to Main) and a place to follow Ray as a person, contrast to Ray’s learning and knowledge-sharing.

The views expressed on this website/weblog are mine alone and do not necessarily reflect the views of my current, former or future employers.

Thanks for joining in this exploration.

Workforce Training Newsletter






Workforce Training

Your weekly view of the latest news, trends and tools

http://www.workforce.com/section/16/index.html#workforcetraining


Sample Issue:

CAREER DEVELOPMENT
Task Force Training Develops New Leaders, Solves Real Business Issues and Helps Cut Costs

Experts say assigning up-and-coming talent to task forces is less expensive than sending them to outside leadership courses, and that leadership candidates can learn more by working on a company’s real-life business problems than they would from case studies or role-playing. To make task force assignments most effective as a development tool, companies should offer coaching and debriefing to ensure that the right lessons are reinforced.

Read more about training using task forces.

Also:
Warming Up for Leadership
Luxottica Group: Optimas Award Winner for Managing Change
Creating Tomorrow’s Workforce: Managing and Developing the Talent Pool
PRACTICAL APPROACHES
Closing the Skills Gap

Companies like Caterpillar and San Antonio’s University Health System are examples of how organizations are using training and development programs to bridge the space between their employees’ skills and their organization’s needs.

Read more about closing the skills gap.

Also:
Sun Healthcare Group: Optimas Award Winner for Vision
Amid Calls to Bolster U.S. Innovation, Experts Lament Paucity of Basic Math Skills
Your Co-Worker, Your Teacher
Dear Workforce: How Do I Choose the Best Method for Retraining an Entrenched Workforce?
View the skills gap report from the American Society for Training & Development (Acrobat reader required)

NEWS AND EVENTS
Quick Takes

Corporate Trainers Pressed for Time: Companies are anxious to minimize the amount of time that employees spend in training that takes them away from their jobs.
Click here to read more.

Corporate Training Administration Takes a Budget Bite: Nearly 15 percent of survey participants said the admin cost—between 20 percent and 50 percent of training budgets—was too high.
Click here to read more.

Shoring Up Workers’ Skills: Under a British government plan, eligible state employees would receive training in basic skills, plus have the opportunity to earn qualifications leading to higher pay grades, according to Britain’s Government Skills sector.
Click here to read more.

Tops in Executive Education: The Financial Times’ annual list includes U.S. and European schools. No surprise: Harvard leads the field.
Click here to read more.

Thomson’s Career and Education Business Sold: The Thomson Corp. assets being acquired include the brands and businesses of Wadsworth, Delmar Learning, Gale, Heinle, Brooks/Cole and South-Western.
Click here to read more.
DISCUSSION
Policies on Training Assessments

Posted in the Training & Organizational Development Forum:

A reader writes: “I am developing a policy for employees who do not successfully complete training assessments. Continued employment is based on successful completion of the training programs and assessments. I am looking for some best practices on how to make sure that legal bases are covered with the assessments and training objectives when it comes time to release an employee who does not pass an assessment during the training course.”"


Join the discussion.
METRICS
LEARNING INVESTMENTS

Average expenditure as a percentage of payroll
(without benefits and taxes)

1999 3.20%
2000 3.37
2001 2.85
2002 2.47
2003 2.05
2004 2.20
2005 2.20
2006* 2.57
*Projected
Average expenditure per employee (U.S. dollars)
1999 $1,307
2000 1,381
2001 1,509,
2002 1,366
2003 1,299
2004 1,368
2005 1,424
2006* 1,435
*Projected
Note: Survey of 22 large global companies.
Source: American Society for Training & Development, 2006 State of the Industry

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