Wednesday, March 25, 2009

Compliment Customer Service: Letter to Managing Director of Your Store at Cameron Highland

Dear Laurence,


Thank you for your generous feedback. We are happy to note that Kumar and his partners have provided you with our Starbucks 3rd place experience, our definition of the place to unwind after home and work. We hope that you will continue patronizing our stores and should you be in our neighborhood, please call and we will be happy to host coffee for you and yours.  


In the meantime we shall convey your compliments to Kumar and his team and we are very sure that they will be extremely happy to hear of your experience with them.

We look forward to meeting you.


Best Regards,

eric khoo

coffee master


direct line: 603-2052 5999 I hunting line: 603-2052 5888

fax: 603-2052 5889 I mobile: 6016-220 9012







Berjaya Starbucks Coffee Company Sdn Bhd

Lot 10-04, Level 10, West Wing, Berjaya Times Square,

No.1 Jalan Imbi, 55100 Kuala Lumpur


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From: Laurence Yap []
Sent: Tuesday, March 24, 2009 12:43 AM
To: Customer
Subject: Compliment of Customer Service: Letter to Managing Director of Your Store at Cameron Highland


To Managing Director,

Ref: Compliment of Excellent Customer Service -  Letter to Managing Director of Your Store at Cameron Highland


I compelled to write a commendation letter of your Starbuck store at Cameron Highland. Your staff - Kumaran, Farra, Terence and the team have provided very attentive and professional services to my visit there recently.

Farra has introduced me to the world of coffee. She has taken pain to explain your House Blend to us during coffee testing with blueberry muffin. She explained patiently and passionately the four steps of coffee testing to my wife and me. I ended up buying the whole set of coffee brewing equipment (Signature Coffee Press, Timer, Breakfast Blend ) from her.

Terence has also handed us a booklet of Starbuck coffee to allow us to understand different types of Starbuck coffee.

I got Kumaran to tell me about how he managed to lead such a motivated team. He told me how he coach the team. He also passionately share with me about his career in Starbuck. On top of that, he shared with me of many things about Starbuck coffee.

The Décor of the store is also  a gorgeous one. It provides space that allowed intimacy without overcrowding.

Last but not the least, BRAVO to your staff!  They have created a team of people that know how to provide an atmosphere of warmth, elegance, and  fun!

Laurence Yap
Senior Training and OD Manager
Mobile:   +6016 2080096


Online Letter

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