DefinitionEMPLOYEE ENGAGEMENT enriches everyone in the workplace. It is not sucking out more discretionary effort from employees.
Authentic employee engagement must function for the benefit of all: employees, leaders, organizations, and customers.
Employees have higher levels of satisfaction and contribution. Leaders are connected with employees and engaged themselves. The organization is functioning the way it should and customers are receiving the service they deserve.
Ultimately everyone is getting results that matter to them.
When this occurs, employee engagement transforms into a more powerful force --- workplace engagement.