Monday, December 24, 2007
Starbuck Experience: Dr Joseph Micheal
How can we translate Starbuck experience into internal customer service experience? A big question mark.
Saturday, December 22, 2007
Learning 2.0
The world is changing so fast. Read the book of "The World Is Flat" by Thomas Freedman, you will know how fast the world has chnaged and come to be. To be in the forefront, you learn a learning 2.0 to pick up new information and new ways of doing things. No longer confine by books, we can nbow rely on the advanced internet technology to locate information such AS Wiki, Digital Magazine, Online Learning, Webinar, Blog, Yahoo Groups, Mailing News, Newsletter, Half Life, Skype and many other new tools.
Are you ready for the new learning world?
Madonna: Frozen - You only see what you want to see
You only see what your eyes want to see
How can life be what you want it to be
Youre frozen
When your hearts not open
Youre so consumed with how much you get
You waste your time with hate and regret
Youre broken
When your hearts not open
This is one of my favorite songs. I used this song in Education Exhibition in 1998, Komag. We display the lyrics at the entrance. Use the theme " You only see what you want to see". I worked 36 hours to non-stop to complete the power point production of Komag Education Exhibition. It was one of my fond memories!
Matrix: Free Your MInd
I truly like the trilogy of Matrix. It brings out the message of "Free Your Mind" and "Live for greater purpose" so well. Some critics say the trilogy links to Christianity as there are many symbolic resemblance of the stories to Gospel.
I like some of the quotes:
"What is "real"? How do you define "real"?"
"I'm trying to free your mind, Neo. But I can only show you the door. You're the one that has to walk through it."
"What you know you can't explain, but you feel it. You've felt it your entire life, that there's something wrong with the world. You don't know what it is, but it's there, like a splinter in your mind, driving you mad."
"There is a difference between knowing the path and walking the path."
Matrix Revolution:
"Why Mr. Anderson, why?" Smith hurls verbal barbs at a flagging Neo. "Why keep persisting?" Gathering his strength and catching his breath, Neo replies, "Because I choose to." Morpheus says of Neo, "I know as long as there is a single breath left in his body, he will not give up ... and neither will we."
Acknowledgement Habit
We hardly appreciate the work of others. In the busyness of our daily work, we tend to forget the good qualities of others. Sometimes we are quick to judge and slow to praise. The 30 day plan brings out the good things of others. In Level Four of Maslow Hierarchy, it is paramount important for us to bring the best out of others.
It is my plan to start within the HRD Department before I introduce to the other department. I shall pick one of my section head. My section heads pick of their people. Executives pick one of their colleagues. If the result shows positive results, I shall bring it to TL Soo, PC and HR for experiments.
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